Refund policy

Return Policy:  Unfortunately, we cannot accept returns on personalized items. All of the items are made to order. All items are personalized after the order is placed and processed therefore I am not able to accept returns or exchanges. I cannot accept cancellation requests once production of an order has started. If I made an error on my part then I'll approve a refund or exchange. Please get in touch if you have questions or concerns about your specific item.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at celebrategreatmoments@gmail.com.