Hello there and welcome to our online store! I hope the FAQs below will answer your questions in regards to placing orders with us and all the shipping info you might want to find out.

Help! I Have Questions About My Order!

Q : What are your shop hours?
A: Our shop hours are M-F 9am-6pm. When emailing, please allow 3 business days for a response.

Q : How do I pay?

A: We only accept PayPal, Google Pay and ShopPay (for credit cards and Amex). 

Q: Do you ship internationally?
A: At this moment we are not shipping outside the U.S.

Q: How much is shipping?
A: Shipping charges for your order will be calculated and displayed at checkout. 

Q: Where’s my order?
A: All orders are processed within 5 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Q: Which shipping address do you ship my items to?
A: We will ship your order to the shipping address entered during checkout. We do not ship to P.O. Box address. If there isn't an address on the order/invoice, we will ship it to your PayPal shipping address. Kindly confirm your shipping address is correct before checking out! 

Q: I need to make a change to my order.

A: All sales are final and non-refundable. Please send us an e-mail at Celebrategreatmoments@gmail.com for any address changes. Since we do receive high volume of emails, please allow up to 3 business days for a response. Our shop hours are M-F 9am-6pm.

Q: I have received my orders but the item(s) is/are damaged or was/were sent incorrectly. Can I ask for refund?
A: Email us at Celebrategreatmoments@gmail.com to discuss the situation and options.  We are happy to help!

Q: I have received my orders but it isn't what I have expected. Can I ask for refund? 
A: We currently do not accept returns due to items are custom ordered. We do advise customers to read our shop policy before placing an order. Please email us at Celebrategreatmoments@gmail.com  to discuss the situation and options. We are happy to help!

Q: I have forgotten to key in the discount code or promo code before check out. Can you refund the excess amount?
A: All sales are final and no refund will be given if discount code is not key in upon checking out.